Refund & Cancellation Policy
Last updated: November 4, 2026
Every Elite Hoist project is quoted and agreed in writing before any work begins. This policy explains what happens if you need to cancel or ask for a refund.
Before your build starts
Deposits are fully refundable if you cancel at least 48 hours before your scheduled build start.
Once work is underway
If you cancel after work has started, your refund is pro-rated: we keep the portion that covers the work completed up to the date you cancel, and refund the rest.
Delivered systems
Once a system is delivered, it is non-refundable. It still includes the support window listed in your tier.
How to request a refund
Email hello@elitehoist.com with your name and a short description of your project. We reply to every refund request within 2 business days. Approved refunds go back to your original payment method.
Questions
If anything here is unclear, email hello@elitehoist.com and we'll be happy to help.